Dispatcher

Position Overview

The Dispatcher for HVAC Services will have experience coordinating field technicians, managing high-volume service schedules, and optimizing routes for efficiency and customer satisfaction. Skilled in HVAC dispatch operations, work order management, customer communication, and real-time scheduling using field service management software. Proven ability to support technicians, improve response times, and maintain accurate service records in fast-paced service environments.

Duties & Responsibilities

• Schedule, dispatch, and route HVAC service technicians based on priority, skill set, location, and availability.
• Monitor technician schedules in real time and adjust for emergencies, delays, or cancellations.
• Gather accurate service details and enter work orders into the system.
• Provide appointment confirmations, arrival windows, and updates to customers.
• Create, update, and close service tickets in dispatch or field service software.
• Track technician status [enroute, on-site, completed].
• Communicate clearly with technicians regarding job expectations, parts availability, and schedule changes.

Requirements

• High school diploma or GED required
• 1–3+ years of dispatching or scheduling experience [HVAC, plumbing, electrical, preferred]
• Strong organizational, verbal and written communication skills
• Ability to remain calm in fast-paced, high-volume environments 
• Strong customer service and problem-solving abilities

Benefits & Perks

• Medical
• Dental
• Vision
• PTO + Paid Holidays
• 401(k) with employer match
• Competitive Pay